Issue #4

I believe that asking for customer response is the best way to manage a business. It allows the company to know what they are doing right or wrong. Blogging just makes it simpler. Most people would not take the time to drive to an AT&T store just to fill out a comment card. But with a large amount of people having internet, it allows customers to voice their opinions quickly during the free time they do have. Companies should expect to get negative feedback because you just simply cannot please everybody. But, with asking for comments, the company should take what their customers have to say into consideration rather than ignoring a negative comment.