Monday, September 27, 2010
Issue #4
When a larger company makes a blog welcoming comments they must be prepared for both the good and the bad. They can't expect the unhappy customers not to comment but welcome the happy ones. With even the best companies, like AT&T, there are always problems and mishaps. I think it's a positive improvement to have businesses with website pages such as facebook. I can understand and support limiting the language of comments but they should allow both positive and negative feedback. Allowing both shows the company the areas in which it can improve and allows them to address the issues with the customers. However, the unintelligent customers (profanity users) should be limited on how much they are allowed to ramble.
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