Issue #4

I like AT & T's approach of letting the negative comments stay and responding to them. I dislike companies who remove any negative comments. Its just not realistic. Not everyone will be happy with everything all the time and they tend to want to express that. Interrupting customers can be a good way to lose them. I, for one feel like companies should let consumers say what they think. It sort of seems to be a good way for businesses to let their customers know they have been heard and responded too. Kudos to AT & T for having the guts to take that on. It is refreshing in today's world to step up and do it. Thank you to AT & T for showing a human aspect.