Issue #4 Nichole Troyer

AT&T handled the situation with the negative comments great. I believe more company's like AT&T are going to the Internet to have the customers be more involved and receive feedback. Companies that try to interrupt their customers like BP are just cowards. They do not want to confess to anything bad. Almost like they want to hide their issues. The issues are there with all companies and companies should understand how to handle the negatives as well as the positives. Benefits to answering facebook comments are that the customers feel like they have a say in the company and that they will be taken care of. The downfalls is that some might write very negative comments just to say something. I am proud of AT&T to owning up to their mistakes and actually taking action to what the consumers want. After all without us their company wouldn't survive.