With today's technology it is no wonder that e-mail has become a basic and popular form of communication. Although it is only effective to a certain extent. E-mails do not allow a person receiving the message to hear the tone of the voice of the sender. This may not always be important with e-mails such as files, itineraries, or copies of reports. However, it may be vital in certain e-mails where people are giving their opinions.
The assertions the author makes supports my opinion with the results from the study which was conducted. People do not often realize the actual tone a message sent to them has. This instance is not only a problem in e-mails, but also other forms of similar communication such as instant messaging or text messaging. Because this form allows for no actual sounds of someone's voice, it is understandable that message tones may be misconstrued rather easily.
The author repeatedly says that the intended audience may not receive the message the sender attempts to communicate due to such things as sarcasm or humor. An effective way to help make e-mails more clear would be to keep your audience in mind. If a person are sending a message to your boss or co-worker, the sender should use a formal business tone, without any unwanted sarcasm. However, if a person are sending one to your friend, then he/she may be able to get the message you want across even if he/she use a bit of sarcasm or humor. The sender should always try to get his/her point across clearly and effectively. He/She may also want to add a line such as "if you have any questions or concerns please send me a message back," to ensure if the message was not read correctly, he/she will be informed and be able to communicate another way or send a clearer message.
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