Issue # 4

AT&T is honestly and openly doing the right thing. In America we have freedom of speech and if we want to say the f word to describe something we have full access to do so. I believe that what BP is doing by deleting the negative comments is wrong. If someone wants to express something in a negative connotation then so be it, but deleting it is just ignoring the problem. AT&T is doing a great job by at least trying to reply to all of the comments and trying to find out why they feel that way. They spend a ton of money trying to get people to use their product and it is refreshing to see a company attempting to keep their existing patrons. I do not see much of a downfall to what AT&T is doing of they get to reply to all of their costumers; I do however see a major downfall to what BP is doing as costumers feel like they are not important and can just be deleted.