Issue #2

Email certainly helps communication. It helps people stay connected easier and faster. I find I use email more to communicate with family and friends, than in the business world. In the business world, I found walking to the person's desk or sending an instant message were much more effective ways of communicating. In the tech support world, we didn't have time to wait for email to be returned. Instant messaging was used far more than email, simply because of time constraints (the customer needed the answer right then, not an hour later) and using instant messaging was the best way to accomplish that.

The author seems to think that email messages are often misunderstood. That supports my point of either talking in person or using instant messaging. Using "you" centered communication is always a good idea, no matter what form of communication you are using.The best ways for someone to ensure their messages are decoded correctly is to use the "you" centered approach, put themselves in the readers place, and to revise your message several times. revising any more than that, seems to be a waste of time, especially in the business world where you are trying to be productive. By asking questions about any email received that may be misinterpreted is a another good way to prevent communication problems, and is not mentioned in any of the articles.