I believe that AT&T should not have sent a message on facebook in the fist place. But I also think the way that AT&T respond to the post on the wall was good. Bruce Turkel is right about the fact that people will talk no matter what. Weather it is on facebook or to their friends. By AT&T trying to talk to the customers about why they are posting angry post. Companies like BP who remove vulgarity for facebook it looks like they are trying to cover things up. AT&T was trying to find out what is wrong and how they can fix it in future. But BP is making customers think they have something to hide.
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