Issue # 2

Email is an excellent form of communication. Personally, I feel communication is key in any workplace. I am a supervisor at Fidelity Bank, and communication is the 'glue' that keeps my work place operating smoothly from day to day. I have to consistently know what is going on. Rules and regulations are constantly changing in the banking industry. Changes are relayed to me from our main branch downtown via email. In return I forward these messages/changes effectively to my employees via email. Although email is a great communication tool, you have to think about word choice, tone, and the context in which your messages are being directed. If anyone of these are misinterpreted by the wrong person your days may be numbered.

These assertions are supported by Leahy explaining how emails can be easily misinterpreted by the current mood of that individual, or someones own perspective of how the email is directed. This is justified through Leahy's research, guessing if the interpreted tone will be decoded correctly. Leahy's points did focus on an audience centered approach. I related to the concepts he was describing. Leahy spoke about how you hear the tone you intend to convey when either you read or write. This approach helps you relate on a more personal level with what the writer is portraying.

Taking time to simply proofread your emails aloud will help as well as using an audience centered, direct, and indirect approach. Being aware of your tone and audience will help you to structure a well written message geared towards the correct audience also. By using theses helpful techniques by Leahy your writing skills should see your writing skill become more developed over time.