I think that intervening is better than interupting because it allows people who have read the comments to see the solution. It also allows people to see that the company cares about its customers and wants to fix complaints people might have.
I think that sometimes interupting is better than intervening because sometimes people just want to bad mouth companies and use volgar language that can be offensive for no real reason. In these ases I tink it would be best to interupt.
I do believe though that intervening is a more succesful way of reaching out to customers and dealing with any complaints people have because it allose for a solution to the problem.
No comments:
Post a Comment