Each and every company chooses to regulate their social media page in a different fashion. This is a freedom choice, some more ethical than others, just as freedom of speech. Companies such as AT&T are commendable. Customers are the future of all companies. Getting to the root of the problem will stem from customer feedback, in return allowing the company to address the problem. Customers can be harsh in addressing their concerns. Providing feedback directly not only shows the customer you care about their business, but are listening, and serious about correcting the problem at hand. From an ethical stand point addressing these concerns by intervening is courageous, and simply put, just doing the right thing.
Limiting or removing negative posts gives the overall impression of being ignored. How do you fix a concern or problem by not knowing about it. Many companies may feel public negative feedback will ruin the image of their company. Some like to coverup, and hide negativity to produce a false positive image. Masking the problem is not the solution companies should be taking. It shows bad ethics and morals as a business.
To each its own, it is freedom of choice versus freedom of speech. It is a choice each company will have to make, and equal consequences each company will have to live with.
No comments:
Post a Comment