Technology today has evolved drastically from when my grandparents or even parents has to deal with getting your point across in a business efficient manner. E-mail is, in my mind, the most resourceful tool that a business person has in their technological arsenal. That is, only if it is used the right way. When writing an e-mail, the writing has to make sure that what they want is clearly defined and there is no room for interpretation, and if there is that wiggle room then a simple phone call or office visit is necessary. The audience centered approach should always be taken into consideration. Basically putting yourself in the persons shoes that you are trying to get your point across to.
In the article that Leahy writes, he says that there is only a 50-50 chance of ascertaining the tone of any e-mail, but we seem to think that we know the tone of 90 percent of every e-mail that we receive. I do not agree, I believe that in the business place the tone should always be professional unless it is on a personal level. I do agree with what Nancy Flynn says about people writing incredible stupid things in company e-mails but the tone should still be professional.
E-mail is great for extremely busy business people who simply do not have time to make a house call, but nothing can beat face to face communication.
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