You make it sound like the email from IX Web Hosting is unique to you. Think of it this way, every other customer that received an email from IX Web Hosting received one just like yours only instead of your name, it is their own.
Each of the emails generally have a basic structure to where only a customer's information is inserted. Emails are nowhere near personal and the basic structure the company has for the email is to get customers to want more or feel more "positive" about the company as a whole.
S. Houston
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