I feel that Ms. Johnson did a good job expressing her emotions and discussing what she truly believes is useful. I can agree that using mass emailing is very helpful for I have had to do so to set up meeting times and schedules for multiple people, but no matter what server a person has, it is going to be frustrating and/or time consuming. I think it is hard to make a mass email that is not impersonal because you have to remember that you are writing an email for multiple people and not just one person.